Shipping policy

1. General Information

At Plants’, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from our online store. By placing an order with us, you agree to the terms set forth in this policy.

2. Shipping Methods

We offer shipping through the following carriers:

Local Delivery (Claremont, NH, USA)
USPS (United States Postal Service)
UPS (United Parcel Service)

3. Shipping Destinations

We currently ship to addresses within the United States and its territories, including:

All 50 states
Puerto Rico
Guam
U.S. Virgin Islands
American Samoa
Northern Mariana Islands

4. Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

5. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. The delivery average timeframes are as follows:

Local Delivery: 1 business day (Claremont, NH, USA).
USPS First Class Mail: 1-5 business days.
USPS Ground Advantage: 2-5 business days.
USPS Media Mail: 2-8 business days.
USPS Priority Mail: 1-3 business days.
USPS Priority Mail Express: 1-2 days (next-day to 2nd day by 6pm).
UPS Ground: 3-5 business days.
UPS 3 Day Select: 3 business days.
UPS 2nd Day Air: 2 business days.
UPS Next Day Air Saver: 1 business day (next day economy delivery).
UPS Next Day Air: 1 business day (next day).
UPS Next Day Air Early: 1 business day (next day morning).

Please note that delivery times are estimates and may vary depending on the destination and other factors beyond our control.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.

7. Shipping Restrictions

We do not ship to APO/FPO addresses. Additionally, certain items may have shipping restrictions due to size, weight, or regulatory requirements.

8. Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact our customer service team within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and ensure you receive your order.

9. International Shipping

At this time, we do not offer international shipping. We only ship to addresses within the United States and its territories.

10. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about our shipping practices.

11. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

PLANTS' LLC
12 Providence Avenue
Claremont, NH 03743, U.S.A.
Text & WhatsApp: +1 (603) 306-6621
Phone: +1 (603) 542-1413
plants@plantsamerica.com

Thank you for shopping at Plants’!

We appreciate your business and look forward to serving you.